Share this page: icons for connecting on social media share this page on facebook Stumble Upon this page
Send Us a Message

Customer FAQs

Where can I buy the Zigo Leader?
I don't live in the United States. Where can I buy Zigo Products?
I live outside of the United States. What accounts for the differences between US and non-US retail prices?
What is the cost of shipping?
How much assembly is required?
What is the difference between the Zigo Leader X1, The Zigo Leader X2, and the Zigo Mango?
What components are on the Zigo Leader or Zigo Mango?
Is it possible to the buy the ChildPod separately to use with a different bike?
Is the Zigo Leader safe?
When can I start strolling with my child?
When can I start jogging with my child?
When can I start cycling with my child?
What safety standards does Zigo meet to keep my child safe?
I noticed there are several Child Care and Comfort accessories. Which ones do I need?
I read in my owner's manual that you recommend putting a helmet on the passenger. Why is that?
Can the height of the ChildPod or Mango Stroller handle bar be adjusted?
Does the Zigo Leader and Zigo Mango fit through standard doorways?
How much weight can I carry in my Zigo Leader?
How does the Zigo Leader handling compare to a bicycle with a conventional trailer?
Can I still use the Zigo Leader as a conventional bicycle trailer?
What is Zigo's warranty policy?
What should I do if something breaks?
What types of modifications can I make to my Zigo Leader or Zigo Mango?
I purchased a Zigo Product on-line and have a question


Where can I buy the Zigo Leader?
The Zigo Leader can be purchased, at store.myzigo.com or through our growing list of authorized dealers. They range from bike stores to baby stores. Visit our Dealer Locator page to find a dealer near you.

TOP

I don't live in the United States. Where can I buy Zigo Products?
We have a large number of international distributors. Please visit our Dealer Locator page to find one. We cannot ship from the United States to a country served by a distributor. If you do not have a local distributor, Please visit our contact us and we will try to arrange shipment.

TOP

I live outside of the United States. What accounts for the differences between US and non-US retail prices?
There is a difference in price due to a number of factors. First, Zigo does not distribute direct to dealers outside of the United States. Second, there are differences in international and local transportation costs, dependent on where your country is located and the size of your country. Finally, importing any goods into your country will incur import duties and local sales tax (VAT) on top of the value of the goods. Duties and VAT vary a great deal from country to country. The US price, for instance, does not include VAT.

TOP

What is the cost of shipping?
Zigo will ship the Leader and other Zigo Products anywhere in North America. For domestic shipping rates in the US, please visit store.myzigo.com and add a unit to your shopping cart. If you do not have a local distributor, contact us and we will try to arrange shipment.

TOP

How much assembly is required?
Your Zigo Leader will arrive 98% assembled out of the box! The Zigo Cycle requires you to attach the handle bar and install the pedals, while the ChildPod assembly requires nothing in outside of normal actions to take the ChildPod in and out of Storage Mode. All tools and instructions for assembly are provided in the box.

We recommend that you take your Zigo Leader to an authorized dealer or bicycle shop to be tuned before use.

TOP

What is the difference between the Zigo Leader X1, The Zigo Leader X2, and the Zigo Mango?
Please see our Which Zigo Is Right For You page to help with your choice.

TOP

What components are on the Zigo Leader or Zigo Mango?
Please visit the Specification page for each product, accessible from each product's page at store.myzigo.com.

TOP

Is it possible to the buy the ChildPod separately to use with a different bike?
The ChildPod can only be used with the Zigo Cycle. The Zigo Leader is designed for optimal balance, stability, and control as a single unit offered by Zigo. Steering, braking power, and stability is translated through the patent-pending LeaderLink System that is found only on the Zigo Leader. The Zigo Leader ChildPod can be used as a Trailer behind any bike.

TOP

Is the Zigo Leader safe?
It's obvious. Put your kids where you can see them. A child trailing behind a bicycle is a source of constant anxiety. With the Zigo LEADER your children are always where you can see them.

With an ordinary trailer, it is easy to misjudge your turning radius or the true width of your footprint, resulting in the trailer hitting a curb or other obstacle. With the Zigo LEADER your sense of the vehicle is intuitive. No more constantly glancing backward to check on junior. Now, you can both safely enjoy the ride.

The Zigo LEADER is designed to comply with all federal laws regulating bicycle safety, and voluntary ASTM standards relating to strollers and bicycle trailers. However, any sport involves a degree of risk. You must always operate the Zigo LEADER responsibly.

READ THE OWNER'S MANUAL PRIOR TO USE. IF YOU NEED AN OWNERS MANUAL SENT TO YOU FREE, PLEASE CONTACT US.

TOP

When can I start strolling with my child?
If your ChildPod or Zigo Mango Stroller is used in conjunction with the Zigo Infant Carrier, you can start strolling on smooth surfaces immediately! We do recommend that you refrain from more rigorous activities while your child is a newborn.

TOP

When can I start jogging with my child?
You can start jogging on smooth surfaces with the Zigo Jogger Kit and Zigo Infant Carrier when your child is as young as four months old. If your child can sit upright and hold their head steady on their own, you can jog without the Zigo Infant Carrier. However, jog only on smooth surfaces until your child is at least one year old.

TOP

When can I start cycling with my child?
Your child must be at least one year old, able to sit upright and hold their head steady, and be properly fitted with a toddler helmet before cycling in Carrier Bicycle Mode or Trailer Mode. These recommendations comply with industry wide standards in North America, Europe, and Australia.

TOP

What safety standards does Zigo meet to keep my child safe?
The Zigo Leader and Zigo Mango meet or exceed the ASTM North American Standards and all applicable international standards in countries where the products are sold.

TOP

I noticed there are several Child Care and Comfort accessories. Which ones do I need?
If your child is under six months of age, and/or cannot sit upright and support their head, we highly recommend using the Zigo Infant Carrier to keep your child safe. We cannot guarantee safety if any other third party infant carrier or car seat is used in the Zigo Leader or Zigo Mango.

The Environmental Control System for the Zigo Leader can and should be used for children of all ages and in any Mode. It comes with a vented Rain Cover for unexpected rain and a Mesh Screen to protect you child from bugs and other flying debris.

If you use your Zigo Product in heavier rain or snow, then the Full Rain Cover is right for you.

If you need to convert from Carrier Bicycle Mode to Cycle Mode of the Zigo Leader while on-the-go, for example school drop off and then cycling to work, then the Rear Rack with a built in wheel carrier is for you.

If you have two children, then a second harness is required.

TOP

I read in my owner's manual that you recommend putting a helmet on the passenger. Why is that?
When in Carrier Bicycle Mode or Trailer Mode, the Leader or Mango can reach speeds up to 12-15 mph or higher, much faster than in Jogger Mode or Stroller Mode. In the event of an accident, a helmet will provide additional protection for you child.

TOP

Can the height of the ChildPod or Mango Stroller handle bar be adjusted?
Yes, the handle bar can be adjusted to several heights while in Stroller or Jogger Mode, a forward position of Carrier Bicycle Mode or Trailer Mode, and a down position for Storage Mode.

TOP

Does the Zigo Leader and Zigo Mango fit through standard doorways?
While there are no international standards for doorways, the typical door in the US is approximately 32 inches. The ChildPod/Stroller is 31 inches wide hub to hub and should fit through most doors in the US.

TOP

How much weight can I carry in my Zigo Leader?
The Zigo Leader is designed to accommodate up to 80 lbs in the ChildPod and up to 200 lbs on the Cycle. The Zigo Mango is designed to carry up to 100 lbs.

TOP

How does the Zigo Leader handling compare to a bicycle with a conventional trailer?
The Zigo Leader handles exceptionally well, but is very different from a conventional bicycle. It is a tricycle with either a twelve foot (Zigo Leader X2) or 8.5 foot (Zigo Leader X1) turning radius.. In reality, you will be able to turn around in a normal size subdivision street with no problems.

Keep in mind that you are riding a tricycle and as such, you do not need to lean into turns. There is also a tip factor if the Leader is maneuvered too quickly. The Zigo Leader is designed to minimize this risk, but it is up to you as a parent to stay safe while transporting your children by avoiding horseplay or sharp turns at high speeds.

We strongly suggest that you take the Zigo Leader for a test ride before use with your children.

TOP

Can I still use the Zigo Leader as a conventional bicycle trailer?
Yes, the ChildPod can still be used a conventional bicycle trailer when used in conjunction with the Zigo Trailer Kit.

TOP

What is Zigo's warranty policy?
Zigo provides a Limited Manufacturer's Warranty on the Zigo Leader and all accessories that can be seen on our Terms and Conditions page.

TOP

What should I do if something breaks?
Zigo Products are designed to withstand normal wear and tear through normal maintenance. Please follow the schedule of recommended maintenance to prevent damage to your product as outlined in your Owner's Manual.

In the event of component failure through normal wear and tear, please contact an Authorized Dealer for replacement parts. If there is no dealer near you, contact us for replacement parts and an instruction guide for replacing parts.

TOP

What types of modifications can I make to my Zigo Leader or Zigo Mango?
We advise you to make no performance related modifications to the Zigo Leader or Zigo Mango. It is specifically designed and balanced to keep you and your children safe. Any modifications will void your warranty and Zigo will not be held liable for any damages or personal injuries as a result.

Cosmetic and bicycle or stroller comfort related modifications, however, are encouraged. Cycle seats and handlebars can be replaced for additional comfort. Also feel free to add patches, stickers, and flags to your Zigo Product.

TOP

I purchased a Zigo Product on-line and have a question
For any questions purchasing the Zigo Leader online, please refer to the Help section of the Zigo Store.

TOP